General
Delivery
- Where is my order?
- How long does shipping take?
- Why haven't I received my confirmation email?
- Will I be charged custom duty or import tax?
- How much does shipping cost?
- Do you ship to work addresses?
Returns
- What's Your Returns Process?
- How do I return an item?
- Can I get a refund?
- I've received a faulty or wrong item, what should I do?
- Can I exchange an item?
- Why can't I book a return?
Payment, Gift Vouchers & Store Credit
- How do I use my store credit?
- What payment types do you accept?
- How does Afterpay work?
- Paypal - Can I use it, and how does it work?
- Can I pay with Klarna?
- Do your prices include tax?
Product & Stock
Order Issues
Technical Issues
Wedding Gowns
- Can I return after alterations have been made?
- Can I return my dress without the original packaging?
- Do you have any payment plans?
- Are there any additional costs we may encounter?
- Can I order using same day shipping?
- Can I have my dress delivered to a parcel locker, PO box or private bag?