General
Delivery
- Showpo COVID 19 Update
- Where is my order?
- Does Showpo have same day delivery?
- How long does shipping take?
- Why haven't I received my confirmation email?
- Will I be charged custom duty or import tax?
Returns
- What's Your Returns Process?
- What's your returns process for US and Canadian customers?
- How do I return an item?
- Can I get a refund?
- I've received a faulty or wrong item, what should I do?
- When will I receive my store credit?
Payment, Gift Vouchers & Store Credit
- How do I use my store credit?
- What payment types do you accept?
- How does Afterpay work?
- Paypal - Can I use it, and how does it work?
- Can I pay with Klarna?
- Do your prices include tax?
Product & Stock
Order Issues
Technical Issues
Wedding Gowns
- When will I receive my store credit / refund?
- What can & can’t I return?
- Can I return after alterations have been made?
- Can I return my dress without the original packaging?
- Do you have any payment plans?
- Are there any additional costs we may encounter?