All items returned back to us are issued with store credit within 48* hours of returning to our Warehouse (just ensure they meet our returns criteria before sending them back).
* US customer returns may take an additional 5-7 days due to processing delays.
Your store credit is valid for 12 months and can be used on our entire range of products.
If you’ve purchased the exact same item but in 2 different sizes you can return one of the sizes for a full refund to your original payment method (if you’re returning both, the other will remain as store credit).
For any Showpo brides purchasing one of our incredible Bridal Gowns, these are eligible for a full refund or store credit within 30 days.
We're not perfect (although we try to be) so if you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.
Still not sure? Get in touch via live chat or email, at firstname.lastname@example.org, and we'll happily help you out.